In the digital age, leveraging the WhatsApp Business API is a game-changer for businesses aiming to enhance their communication strategies
Factors Affecting Conversation Charges
Charges may vary depending on your customers' country code
The type of conversation initiated, like utility or marketing, determines the fee
Conversations initiated through specific entry points, such as Click to WhatsApp ads, can affect charges and service window duration
WhatsApp Business API Pricing by Use Case
Tend to initiate business conversations, which are typically more expensive than service conversations
Benefit from service conversation pricing, as they primarily respond to customer inquiries
Use WhatsApp for broadcasting messages, counting each as a business-initiated conversation
Often send transactional notifications, which are categorized as <strong style={{color:#1B9BD7}}><Link href='/customers'><a href=''>business-initiated conversations</a></Link></strong>
WhatsApp Business API: Overview of Costs
Contrasting Pricing Models
While the WhatsApp Business App is free, the WhatsApp Business API, or WhatsApp Business Platform, follows a different pricing model. Businesses looking to access the API must navigate costs associated with hosting types, either WhatsApp On-premises API or WhatsApp Cloud API. Each hosting type comes with its own set of charges, influenced by various factors including access fees, hosting options, and potential markups
Understanding WhatsApp Conversation Rates
Conversation-Based Pricing Model
The pricing for the WhatsApp API is based on a 24-hour customer service window, categorized into user-initiated (service conversations) and business-initiated conversations. In service conversations, charges apply when a business responds within the 24-hour window, with no additional charges for subsequent messages in this period. business-initiated conversations, including categories like marketing and authentication, incur charges when message templates are used
Free Conversations and Entry Points
Leveraging the Free Conversation Quota
Every WhatsApp Business Account (WABA) receives 1,000 free conversations monthly, which can be either user or business-initiated. However, as of June 2023, these free conversations are limited to service conversations. Importantly, conversations initiated via certain free entry points, such as Click to WhatsApp ads, are not charged, and the service window for these is extended to 72 hours
WhatsApp Business Pricing by Partner
BSPs and Their Pricing Strategies
The pricing imposed by BSPs depends on the hosting type they offer. Those providing On-premises API typically pass on WhatsApp API fees and server costs to businesses, often adding a markup. Conversely, BSPs offering WhatsApp Cloud API usually have lower costs since Meta provides free API access and hosts the service on its servers. However, many BSPs add additional fees on top of WhatsApp conversation charges, like per-message markups or setup fees
Choosing the Right BSP for WhatsApp Business API Integration
Maximizing Value with DialogPay
Selecting the right Business Solution Provider for WhatsApp Business API integration is a crucial decision. It's important to consider not only the direct costs associated with conversation charges but also any additional fees a BSP might impose. DialogPay stands out by offering a transparent, cost-effective solution tailored to your business's specific needs. With DialogPay, you can expect seamless integration with WhatsApp Business API, bolstered by a suite of features designed to optimize your communication strategy and enhance customer engagement
